Shipping Policy

Shipping Country/Region

Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (19 of 20 regions), Romania, Slovakia, Slovenia, Spain (51 of 52 provinces), Sweden, United Kingdom

Shipping Detials


Products

European (Shipping 3-7 business days)

 Shipping Origin

Machine

Free Shipping

 European Warehouse

Accessory

€6.99 (order<€99)

Free (order≥€99)

 European Warehouse

Shipment Processing Time

  • All orders are processed within 2-4 business days.
  • The estimated delivery time is 3-7 business days.
  • Orders are not shipped or delivered on weekends or public holidays.

*Please note: During peak seasons or major promotions, if order volume surges significantly, accept minor shipment delays. Should delays exceed 5 days, we'll notify you by email. For pre-order items, estimated arrival dates are stated on product pages. For out-of-stock items, we'll contact you via email to arrange shipment timing or offer a refund.


About Tariff

ANTHBOT will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged tariff fees by customs, please contact us for help or reimbursement. (support.eu@anthbot.com).


Orders Tracking

  • After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
  • Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
  • Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.


Note:

  • Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (support.eu@anthbot.com) within 24 hours of purchase, or we will ship to the address according to your order information.
  • If there is any force majeure that causes our products damaged in transit, please contact us immediately at support.eu@anthbot.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
  • Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account.
  •  If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (support.eu@anthbot.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
  • Please contact us at support.eu@anthbot.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
  • If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support.eu@anthbot.com within the day with pictures and/or videos.